1. Senior Store Assistant 高级营业员，若干
2. ASM 副店经理，若干
Job Description 职位描述：
Position Title : Senior Store Assistant : Senior Store Assistant
职位名称 高级营业员
Report To : Key-holders
上级 店铺当班
Department : Operation Dept
部门 店铺
I. Job Aim 工作目标
Keeping products abundance and shelves clean and in order. Providing customer service with proper smile in that to ensure the highest standards of customer service, store presentation, inventory management and store administration.
保证店铺货品的充足及货架的整齐和清洁，微笑面对顾客确保提供高标准的顾客服务并确保店铺陈列以及库存管理和店铺管理的高标准运行。
II. Duties and Responsibilities 工作职责
r Customer Service 顾客服务
I. To answer customers%26rsquo; questions in time and provide excellent customer service.
及时解答顾客的疑问并为其提供良好的服务
II. Providing a basket to the customer with above 3 products in hand.
为拿有三件以上商品的顾客送上购物蓝
r Operation Job 营运工作
I. Cleaning products and shelves when entering the designated store
进入卖场后，首先清洁所负责的商品及货架
II. Displaying according to POG and keep products and shelves clean and neat at any time
按陈列图要求摆放商品，并注意随时保持商品整洁及排面整齐
III. Checking stock if shortage of shelf. Refilling if stock is enough. Placing an order or request for products transfer after approved by Store Manager if shortage of storeroom
如有缺货，应及时查看店铺库存，店铺仓库内如有库存，应及时补货，如店铺仓库内无库存，经店经理批准后应及时订货或从其他店铺调货
IV. Must double check the quantity 、content 、specification 、package and invoice when the products have been arrived and sent documents to store clerk
当有订货到达店铺时，应仔细核对商品数量、品质、规格、包装和送货单，并将送货单交文员保存
V. Promotion products must be directed promotion POP
促销商品必须挂上对应的促销价格牌
VIII. Stark DP must be adjusted according to indication from Supervisor/Key-holder
随时根据主管或当班经理指示调整堆头及胶箱的商品
IX. Should take care of products
爱惜商品
III. Personal Qualities%26amp;Qualifications个性品质及任职资格
I. Fluent Oral English
英语口语流利
II. Senior high school or vocational training school
高中或中专及以上学历
III.Open-minded, warm-hearted, willing to communicate and Strong sense of customer service
开朗热情，善于沟通，并具有较强的顾客服务意识
IV. Background in the retail sector in similar position
具有零售业或相关行业工作经验优先
IV. Key Measuring Parameters 主要考核指标
I. Grooming 仪容仪表
II. Product Controlling 货品控制
III.Customer Service 顾客服务
IV. Sales Performance 店铺销售
V. Store Inventory 店铺盘点
Position Title ： ASM
职位名称 副店经理
Report to ： Store Manager
上级 店铺经理
Department ： Operation Dept.
部门 营运部
I. Job Aim 工作目标
To assist store manager and area manager in maximizing sales and profit while achieving set targets. Assist to provide leadership, coaching and discipline to ensure the highest standards of customer service, store presentation, inventory management and store administration. Consistently ensure all company policy and procedures are implemented while striving at all times to reduce store costs.
协助店铺经理以及区域经理实现销售和利润的最大化以实现预定目标，协助完成部门员工的日常管理及培训以确保店铺的顾客服务、店铺陈列、库存管理以及店铺行政工作的高标准执行；保证所有公司政策及流程得到持续的贯彻执行，同时努力降低店铺成本。
II. Duties and Responsibility 工作职责
r Customer Service 顾客服务
I. Implementation of the 8 Golden Rules of Service to improve customer service
贯彻八个黄金服务原则以提高客户服务水平
II. Being strict to act as a model to the staff
严格要求自己成为员工的表率
III. Good welcoming when the customer enter the store
保证顾客进入店铺的第一时间享受到良好的接待服务
IV. More information of products and promotion to the customers
及时提供给顾客更多的产品和促销信息
r Manpower Management 人力资源管理
I. Reporting to Store Manager about the situation of staff
向当班经理汇报员工工作情况
II. Frequently checking whether the performance of staff conform to company%26rsquo;s standard and policy
时常检查员工是否按照公司的标准及规章规章制度来进行每项工作
III. Arranging new staff to familiar with the new environment and help the training department to conduct on-the-job training
安排新员工熟悉环境，配合培训部对其进行入职培训
IV. Arranging the jobs according to the quantity of staff so as to ensure the usual operation of the store and the human resources are fully utilized
根据员工实际人数合理安排工作，以保证店铺运转的正常进行，并充分利用人力资源
V. Checking grooming rules of the staff regularly
定期检查员工的着装礼仪规范
VI. Feedback to employee about their performance aperiodically
不定期向员工反馈其工作表现
r Store Operation 店铺营运
I. Checking the department which yourself responsible for and ensure the display can comply with company%26rsquo;s regulations
巡视自己负责的部门，确保商品陈列符合公司相关规定
II. Implementation of the 8 Golden Rules of item display.
贯彻八大黄金陈列原则
III. Arranging the staff to clean the areas they are responsible for and refill the shelves
安排属下员工清洁自己的责任区及补货
IV. Checking the ordering and receiving of products
检查订货、收货
V. Adopt effective measures to control shrinkage strictly
采取有效措施严格控制商品损耗
VI. Changing the prices of products in time according to promotion package
根据促销表及时调整商品价格
VII. Controlling the display of products by promotion plan
根据促销表控制促销货品的陈列
III. Personal Qualities%26amp;Qualifications个性品质及任职资格
I. Fluent Oral English
英语口语流利
II. College degree
大专及以上学历
III. Good command of computer skills
熟练使用电脑
IV. Dynamic, energetic, self-confident, honesty and strong sense of customer service and business
有活力、精力充沛、自信、有诚信并具有较强的客户服务意识和商业意识
V. Good ability in organization and leadership, good team spirit
优秀的领导能力、沟通能力和良好的团队合作精神
VI. Good ability to learn and practise
良好的学习实践能力
VII. At least 1 year operational managerial position holder in chained retail operations
1年以上连锁零售企业管理岗位工作经验优先
IV. Key Measuring Parameters 主要考核指标
I. Sales versus target
销售是否达成部门预定目标
II. Mystery shopper score over 75 point
神秘顾客评分不得低于75分
III. Shrinkage less than -0.5%
损耗控制在0.5%以内
IV. Stock take result
库存控制
V. Annual turnover rate less than 35%
年离职率控制在35%以内
VI. Store Variable Expense
店铺费用控制
VII. Customer Service
顾客服务
